90% of Our Customers Would Recommend Captiva Homes
Captiva Homes believe that building homes is about more than bricks and mortar — it’s about trust, quality, and creating places people are proud to call home. That’s why we’re proud to share that 90% of our customers would recommend us to friends and family, according to the Home Builders Federation (HBF) national customer satisfaction survey.
What does this mean?
The HBF award is one of the most trusted measures of customer satisfaction in the UK housebuilding industry. Every year, thousands of homeowners are asked about their buying experience, quality of their new home, and whether they would recommend their builder.
Built on Care, Designed for Life
Our high customer satisfaction rating reflects our commitment to:
- Quality craftsmanship in every home we build
- Transparent and supportive customer care from reservation to move-in and beyond
- Thoughtful design that reflects the way modern families live
- Energy-efficient, future-ready homes built to the latest standards
Whether you’re buying your first home, moving up the ladder, or looking to downsize, you’ll find confidence in knowing that most Captiva homeowners would happily do it all again.
The most significant question — “Would you recommend your builder to a friend?” — is the basis for the HBF’s star rating system, which awards housebuilders from 1 to 5 stars.
Achieving a 90% recommendation score, like Captiva Homes has, means we are among the most trusted builders in the country — and reflects our ongoing commitment to quality and customer care.